RETURN AND EXCHANGE POLICY

WE DO NOT OFFER EXCHANGES OR REFUNDS ON SALE ITEMS AND PROMOTIONS. DUE TO HYGIENE REGULATIONS ITEMS SUCH AS EARRINGS, PROMOTIONAL AS WELL AS SALE ITEMS ARE EXCLUDED FROM THE REFUND/EXCHANGE. PLEASE CHOOSE CAREFULLY.
WE DO NOT REFUND THE SHIPPING COST ON ANY RETURNED ORDERS
– ONLY THE COST OF THE ACTUAL ITEMS RETURNED WILL BE REFUNDED.
 
REFUND UNDER CHANGE OF MIND REQUEST ( CODIV - 19 )
in this period the orders are too many and it is very difficult to manage everything so,
WE OFFER A VOUCHER CODE TO USE ON OUR SHOP FOR CHANGE OF MIND ON UNWORN, UNUSED, UNDAMAGED ITEMS (AND THE GIFT BOX AND / OR POUCH) WITHIN 14 DAYS OF PURCHASE. THE AMOUNT OF 5.00 EURO WILL BE DEDUCTED FROM YOUR REFUND IF THE GIFT BOX AND / OR POUCH IS MISSING.
YOU MUST REQUEST THE REFUND WITHIN 2 DAYS OF RECEIPT OF YOUR ORDER AT NIAS.TEAM@NICOLETTAREGGIO.COM. YOU MUST ALSO RETURN THE GIFT BOX/POUCH YOUR ITEM WAS SENT WITH. 
 
shipping costs of items are your responsibility
WE RECOMMEND A RETURN FREIGHT METHOD WITH A TRACKING NUMBER BE USED FOR ALL RETURNS. WE MUST RECEIVE YOUR RETURNED ITEMS WITHIN 14 DAYS OF ISSUING THE RETURN ID NUMBER. WE ARE NOT RESPONSIBLE FOR RETURNS DAMAGED OR LOST IN TRANSIT.
RETURN OR EXCHANGE FOR FAULTY GOODS
IF YOUR GOODS ARRIVE FAULTY OR DAMAGED, WE ARE MORE THAN HAPPY TO OFFER A FULL REFUND OR EXCHANGE, BUT YOU MUST LET US KNOW WITHIN 24h FROM RECEIPT BY EMAILING US AT NIAS.TEAM@NICOLETTAREGGIO.COM WITH THE REASON FOR YOUR RETURN AND WE WILL ISSUE YOU WITH A RETURN ID NUMBER. SIMPLY RETURN THE GOODS (WITH THE GIFT BOX AND/OR POUCH), ON RECEIPT YOUR JEWELLERY ITEM WILL BE ASSESSED BY OUR JEWELLER. THE RETURN SHIPPING COST FOR THE FAULTY ITEM WILL BE REIMBURSED TO YOU ONCE THE ITEM HAS BEEN ASSESSED AS HAVING A MANUFACTURERS FAULT AND THE RETURN HAS BEEN GRANTED.
update, 1 may 2020
N I A S . S T U D I O

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